Frequently Asked Questions

I can't find my tickets?

Check for an email confirmation from our ticket provider, See Tickets.

Do I need to print out my tickets?

No, you can simply bring the email confirmation on your phone. Or you can print out your tickets if you prefer.

What time should I arrive?

It is best to arrive when the doors open. This will give you time to buy a drink and snack in the crypyt before the film begins. Please note no drinks are allowed whilst watching the film (other than bottled water), so you will need to finish your drinks before the film starts.

How should I get there?

The nearest stations are Blackheath (0.4m) and Lewisham (0.6m). Buses 54, 89 and 108 all stop outside St Margaret’s. If you are driving there is limited parking on the church driveway, which is free of charge. There is metered parking on nearby Blessignton Road or The Glebe (parking is free after 7pm).

Where is the entrance?

Entrance is via the side door that leads into the crypt. Look out for the Collective Cinema flag outside.

Can I reserve a seat in advance?

There are no advance seat reservations, it is first come first served.

Can I buy a ticket on the door?

There will be limited Standard tickets available to buy on the door, availability permitting. These will be more 10% more expensive than booking online. To guarantee entry and to save money, book online!

Can I still get in if I arrrive after the film has started?

The doors will be closed at the film start time so entry cannot be guaranteed after this time.

Are there refunds available?

Unfortunately we cannot offer refunds (unless we cancel a screening), but we can switch your ticket to a future film screening, as long as you request the switch at least 24 hours prior to your original film time. Contact us via the contact page.

You can pay for refund protection insurance via See Tickets if you wish as part of of your booking confirmation.

Is there food and drink available?

Yes you can buy drinks and snacks in the crypt before the film begins. See Drinks and Snacks section for details. Please note no drinks are allowed upstairs in the church to be consumed whilst watching the film (apart from bottled water). This is due to licensing restrictions and to ensure nothing sticky gets spilled on the church floor! You can eat snacks during the film though. Please also note we prefer card payments, as we only have a limited cash float.

Will the church be heated?

Yes the church is heated and the temperature will be set to suit whatever the weather conditions are. So you will not get cold!

Is there step-free access?

Yes there is step-free access, both to enter the church/crypt and to move around within the church/crypt.

Are there toilets?

Yes there are toilets downstairs in the crypt. If you need to go during the film, please take care on the stairs, as the church lights will be low to allow guests to enjoy the film.

Where is the emergency exit?

Church: In case of emergency, please leave via the side door of the church. Stewards will be able to direct you.
Crypt: There are clearly marked fire exits. Stewards will be able to direct you.

Can I bring a pram?

Yes, no problem. There is step free access to the crypt and to the church. Prams can be stored in the crypt during the film.

Is there a Lewisham Local discount for cardholders?

Yes – 10% off tickets, just enter your unique Lewisham Local code when booking. And 10% off drinks and snacks when you show your card.

Is there a booking fee?

Yes, there’s a 10% booking fee charged by our ticket provider SeeTickets.

Is there a cloakroom?

No, you will need to keep jackets and bags with you at all times.

Anything else?

Please contact us via the contact page.