Frequently Asked Questions

I can't find my tickets?

Check for an email confirmation from our ticket provider, See Tickets.

Do I need to print out my tickets?

No, you can simply bring the email confirmation on your phone. Or you can print out your tickets if you prefer.

What time should I arrive?

It is best to arrive when the doors open. This will give you time to buy a drink and snack before the film begins.

How should I get there?

Check out full details for getting to St Margaret’s or St Augustine’s on our Locations page

Where is the entrance?

St Margaret’s: Entrance is via the side door that leads into the crypt. Look out for the Collective Cinema flag outside.

St Augustine’s: Coming from Honor Oak Station, turn right up the path that goes up One Tree Hill. Coming from Forest Hill/Peckham, turn left up the driveway that leads to the church.

Can I reserve a seat in advance?

There are no advance seat reservations, it is first come first served.

Can I buy a ticket on the door?

There will be limited tickets available to buy on the door, availability permitting. These will be more +£1 more expensive than booking online. To guarantee entry and to save money, book online!

Can I still get in if I arrrive after the film has started?

The doors will be closed at the film start time so entry cannot be guaranteed after this, but we will do our best.

Are there refunds available?

Unfortunately we cannot offer refunds (unless we cancel a screening), but we can switch your ticket to a future film screening, as long as you request the switch at least 24 hours prior to your original film time. Contact us via the contact page.

You can pay for refund protection insurance via See Tickets if you wish as part of of your booking confirmation.

Is there food and drink available?

Yes you can buy drinks and snacks in the crypt before the film begins. See Drinks and Snacks section for details. Please also note we prefer card payments, as we only have a limited cash float.

Will the church be heated?

Yes the church is heated and the temperature will be set to suit whatever the weather conditions are. So you will not get cold!

Is there step-free access?

Yes there is step-free access, both to enter the church and to move around within the church.

Are there toilets?

Yes there are toilets (including disabled) within the church.

Can I bring a pram?

Yes, no problem. There is step free access to the the church. Prams can be stored safely inside during the film.

Is there a Lewisham Local discount for cardholders?

Yes – 10% off tickets, just enter your unique Lewisham Local code when booking. And 10% off drinks and snacks when you show your card.

Is there a booking fee?

Yes, there’s a 10% booking fee charged by our ticket provider SeeTickets.

Is there a cloakroom?

No, you will need to keep jackets and bags with you at all times.

Anything else?

Please contact us via the contact page.